At Yuara, we take pride in providing beautiful and quality jewelry for our customers. We want you to be happy with your purchase, and we are always here to assist if there is any issue with your order.

1. Change of Mind

If you change your mind about your purchase, we may accept a return within 7 days from the date you receive your parcel, provided that:

• The jewelry has not been worn or used.
• The item is in its original and good condition.
• The original jewelry box and packaging are included and in good condition.
• The item has not been damaged, scratched, altered or modified.

Customers are responsible for the return shipping cost. Please contact us before sending anything back so that we can guide you through the return process.

2. Jewelry Size

Our rings are designed with an adjustable size, so there is no need for a ring-size exchange.

For necklaces, bracelets and other jewelry with a fixed size, please check the size and product details carefully before placing your order. If you are unsure about the size, feel free to contact us before purchasing and we will be happy to assist you.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please send us:

• Your order number or purchase details
• Clear photos or a video showing the issue
• A short description of the problem

After checking the issue, we will arrange an appropriate solution, such as a replacement or exchange, where applicable.

4. Items That Cannot Be Returned

For hygiene and product protection, we cannot accept returns for items that:

• Have been worn or used.
• Are scratched, damaged, altered or modified.
• Are missing the original jewelry box or packaging.
• Have been customized or specially prepared for the customer.
• Are returned after the 7-day return period.

5. Important

Please contact us before sending any item back. Do not return a parcel without first receiving instructions from our team.

All approved returns must be sent using a trackable courier service, and the customer is responsible for the return shipping cost unless the return is due to an error or defective item on our part.

We reserve the right to assess the condition of returned items before approving a return, exchange or replacement.

6. How to Contact Us

For any return, exchange or product issue, please contact us through WhatsApp or email with your order details and photos of the item where applicable.

We will do our best to assist you and resolve the issue as quickly as possible.